Contacts
Organisation Contacts allow Organisations to register specific personnel contact information within the Trust Framework, ensuring that participants from other Organisations can easily reach the appropriate departments when needed.
WARNING
The contact details registered here are visible to other participants outside your organisation.
Contact Types
Each contact must be assigned one of the following types:
| Type | Purpose |
|---|---|
| Security | Security incidents, vulnerability disclosures, and certificate issues |
| Billing | Commercial and billing enquiries |
| Incident | Operational incidents and service disruptions |
| Technical | Technical integration and API support |
| Business | General business and partnership enquiries |
Each contact requires an email address and a phone number.
Adding an Organisation Contact
- Log in to the Trust Framework and navigate to your organisation.
- Navigate to the Contacts section of your organisation.
- Click + New Contact.
- Select the Contact Type and enter the email address and phone number of the contact.
- Save the contact.